I want to begin with confession. I don't like MS but I still use its OS. At work and mostly because it's company policy. There are no technical problems to use Linux or even MacOS at work as I write in Java. Moreover I have been using Fedora (former Red Hat) at home for about 8 years.
I agree that supporting and maintaining a bunch of PC's on Windows platform is cheaper and simpler but this is just historical injustice.
The fundamental difference between MS and Google is they utilize different business models. MS generate money by selling soft. So to get more they need to write more and sell more as well (and more is opposite to better in this case). This is why all the new versions of Windows OS since Win95 have brought no significant improvements technology- or performance-wise but nicer user interface. Again all Vista hot features have been existing in MacOS for a while.
It is not only about OS which is complex and massive amount of code. The same happens to IE, for example. At the moment it is a way behind its main rivals - Firefox, Opera etc. in terms of usability and reliability.
Google in other hand provide free services. It started with solution for trivial problem - indexing and finding relevant information. They not just were in right place and at right time as had been MS at their days but also Google have sense of direction if you like. Let's be honest MS had not paid enough attention to Web before Google kicked off. They spent millions fighting Oracle, Sun, IBM and others IT giants. Now they need to spend even more to develop all those products they have to be able to compete. All internet products from MS are shameful and written by people who do not know what a friendly web application is. It feels like they use the same approach as for writing OS.
Yes, Google wrote it's own internet browser but only because it's easy to develop new one than make everything running correctly on that slow and unreliable IE. And if one day Google service stop working in IE and there 2 or 3 alternative products in market, nobody will think too long before clicking on Donwload button. Believe me, that day is comming.
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